When the customer is just… wrong. The thread that sums up working in hospitality or retail.


There’s a special brand of contempt retail and hospitality workers harbour for humanity, and as any service staffer will know, this is 100 per cent… warranted.

Whether it’s being yelled at by a patron or customer many years your senior, trying to maintain your patience while explaining why you can’t return underwear or having a first-year law student explain to you the complexities of consumer law (a personal favourite), these are the character-building lessons you won’t learn anywhere else.

So when Twitter user @WelshDalaiLama asked the internet to share their stories of when a customer has gotten things “spectacularly wrong,” hundreds of people came forward with their battle wounds.

Because the phrase “the customer is always right,” was most definitely invented by an… idiot.